Exchange & Return Policy —
21 Century Kids

Thank you for shopping with 21 Century Kids. We want to ensure that you are completely satisfied with your purchase. Please read the following policy carefully regarding exchanges and returns.

1. 1

   Timeframe for Exchanges & Returns

   We accept exchanges and returns within 7 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

2. 2

   Exclusions

   We do not accept exchanges or returns for items purchased on clearance sale. Clearance items are sold as-is and are not eligible for exchange, return, or refund.

3. 3

   Process for Exchanges & Returns

   If you wish to exchange or return an item, please contact our customer service team within the specified timeframe at 21centurykids.pk@gmail.com. Please provide your order number, details of the item, and the reason for your request — we will aim to get back to you within 1 business day.

   Once your request is approved, we will provide a return authorisation and instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer, unless the item is damaged or defective upon arrival.

4. 4

   Method of Refund

   Exchanges and returns will be processed in the form of store credit. Upon receiving and inspecting the returned item, we will issue a voucher or code redeemable on our store. Store credit is valid for up to 6 months from the date of issue.

5. 5

   Condition of Returned Items

   Returned items must be in their original condition, unused, and with all tags attached. We reserve the right to refuse exchanges or returns if the item does not meet these conditions.

6. 6

   Damaged or Defective Items

   If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will arrange for a replacement or refund depending on the availability of the item.

7. 7

   Final Sale Items

   Certain items may be marked as final sale and are not eligible for exchange or return. Please check the product description carefully before making your purchase.

8. 8

   Non-Returnable Items

   For hygiene reasons, certain items are non-returnable unless they are damaged or defective upon arrival. These include undergarments and any items marked as non-returnable in the product description.

9. 9

   Shipping Fees

   Shipping fees are non-refundable, except in cases where the item is damaged or defective upon arrival.

10. 10

    Modification of Policy

    We reserve the right to modify or amend this exchange and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.